The Romans & Spartacus events
UK Booking Terms and Conditions
PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US (WHETHER BY EMAIL, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.
We strongly advise our customers to take out relevant travel and event insurance to cover them in case of cancellation.
These terms and conditions relate to Spartacus Events, The Romans and all activities and events associated with them.
1.1 Theromans.co.uk and Spartacus Events (the “Site“) is owned and operated by Roman Kingdom Limited (“we“, “our” or “us“, as applicable). Please see further the Contact us section below for our company and contact details.
By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with them.
1.4 We provide this Site so that you can reserve tickets for events and activities, featured on our Site. We provide a service via this Site
1.5 To make these Booking Conditions easier to read, we use a number of definitions. We refer to:
“Ticket Contract” as the legally binding contract between you and us as the Owners for the provision of activities and events;
“Deposit” as the initial instalment of the total event cost as quoted during the Booking process and payable by you when making a Booking;
“Booking Balance” as the balance of the Ticketing Charges payable by you after payment of the Deposit;
“Booking Details” as details specific to your Booking including the date, number of people and time slot and any restrictions notified to you during the Booking process;
“People” as the players other than you that are booked to take part in our activities and events during the Ticketing Period under your Booking.
1.6 Every time you wish to use the Booking Services, please check these Booking Conditions to ensure you understand the terms and conditions which will apply at that time. Your attention is drawn in particular to the sections headed Our liability and Owners’ liability. These Booking Conditions were most recently updated on the date that appears at the top of this page.
1.7 If you have any queries or concerns regarding these Booking Conditions, please contact us using the details set out in the Contact Us section below.
2 Our role
2.1 We act as agent for the events and activities by arranging Bookings and taking payment from you for the services that appear on this Site.
2.2 Once we have accepted a Booking in the way described in the Making a Booking section below, a legally binding Contract will be formed between you and us.
2.3 The following will all form part of the Contract between you and us:
2.3.1 your Booking Details;
2.3.2 these Booking Conditions; and
2.3.3 any other special or additional conditions that we draw to your attention during the booking process before we accept your Booking.
3 Event and activity Descriptions
3.1 We make every effort to ensure that the descriptions relating to the events and activities are accurate and complete. These descriptions include details of the events and activities including photos, the availability period of the event, the Charges and any additional charges, maximum activity numbers, any accreditations, awards or descriptions of quality relating to our events. If we discover a mistake or error relating to this information we will correct this promptly on our Site and will contact you if that information relates to a Booking that you have already made using our Site.
3.2 The events and activities descriptions do not constitute advice or recommendation given by us. We will not be liable for inaccuracies or errors in any information.
3.3 Event and activity Charges shown in the search event listing on our Site are per person. It is your responsibility to check the total price before completing the Booking process.
5.4 We do not accept responsibility for any changes or closures to amenities or attractions mentioned in the event and activities descriptions on our Site.
4 Making a Booking
4.1 To be eligible to make a Booking and enter into a Contract you must:
4.1.1 be 18 years of age or over and have the legal capacity to enter into legally binding agreements;
4.1.2 register with us on our Site (in advance or when Booking) or by telephone by providing your real name, phone number, email address and other requested information; and
4.1.3 possess a valid payment method such as a valid debit or credit card or PayPal or any other digital option as stated on the payment page.
4.2 You may make a Booking directly using our Site or by contacting us by telephone or by email using the details in the Contact us section.
4.3 If you provide your Booking details to us by email, we will send to you a link to the Site so that you can make a Booking and pay us online
4.4 By making a Booking with us you are making an offer to:
4.4.1 receive our Booking Service and make payment to us (at the relevant time) in respect of our Services;
4.4.2 pay us all amounts due in respect of the Deposit and Booking Charges.
4.5 The following steps have to take place before a contract is made between us for the provision of the Booking Services:
4.5.1 you submit your Booking to us on the Site by submitting your Booking Details and your payment details for processing.
Before submitting your Booking on the Site, the Booking process will give you the opportunity to review your Booking, these Booking Conditions and the Booking Details for your chosen Property and, if you require, make amendments to your Booking.
For telephone bookings we will read you details of your Booking and Booking Conditions for your confirmation. You may make any required amendments at this point. We will then request your payment details and we will process your payment in respect of your Booking;
4.5.2 you will receive an on-screen acknowledgement of your Booking and a receipt for your payment by email at the address you provided.
For telephone bookings we will verbally confirm your booking reference and will send you a receipt for your payment by email at the address you provided;
4.5.3 we check the availability of your chosen date and time slot relating to your Booking and, provided we have successfully processed your payment, we will send you an email confirming your Booking together with a copy of these Booking Conditions and other details relating to your Booking (“Booking Confirmation“);
4.5.4 we accept:
a) your offer to receive our Services;
b) your agreement to pay us all sums due (at the relevant time) in respect of the Booking Charges (including the Deposit);
in each case, at the time we take any payment from you in respect of the Booking Charges. Accordingly, nothing that we say or do will amount to any acceptance of your offer until we actually take any payment from you in respect of the Booking Charges (including the Deposit) at which point a contract will be made between us for the Booking Services for the provision of the Rental Services under the Rental Contract.
4.6 When we accept payment for all or any part of the Rental Charges, you will no longer owe a debt to us for the associated amount.
5 Fees, charges and payment
5.1 The fees and charges will be as quoted on this Site from time to time and, unless otherwise stated, are quoted in pounds sterling. We use our best efforts to ensure that these are correct at the time when the relevant information was entered onto our systems. However, it is always possible that, despite our best efforts, some of the fees and charges on the Site may be incorrectly priced. We will normally check these prices as part of our confirmation procedures so that:
5.1.1 where the actual Event and activity Charges or other fees are less than those quoted on the Site at the time you made your Booking, we will charge the lower amount when confirming the Booking to you; and
5.1.2 where the actual Event and Activity Charges or other fees are higher than those quoted on the Site at the time you made your Booking, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to book the activity at the correct (higher) price or cancelling your Booking. We will not process your Booking until we have your instructions. If we are unable to contact you using the contact details you provided during the Booking process, we will treat the Booking as cancelled and notify you in writing.
5.2 The fees and charges may change from time to time, but changes will not affect any Booking which we have confirmed with a Booking Confirmation.
5.3 All Event and activity Charges and all other fees and charges quoted on this Site include VAT, where applicable.
5.4 Before submitting your Booking online, you will be presented with details of the total Event or Activity Charges payable for your Booking together with details of the following amounts payable to us at the time of your Booking:
5.4.2 the Deposit and, if the date the Event an activity Balance would normally fall due for that Booking has already passed, the Balance too; and
5.4.3 any additional fees and charges quoted during the Booking process when you make your Booking (such as add on products or activities)
5.5 If you are paying a Deposit rather than the entire Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Rental Balance. Please note, we may (but are not obliged to) contact you to remind you of the due date for payment of the Balance.
5.6 We currently accept various forms of payment including via credit and debit card. Please refer to our Payment Methods page for details of the payment cards and other methods of payment that we currently accept.
5.7 We take the payments due at the time of Booking from your chosen payment method once you have entered your payment details and have clicked the ‘Confirm Card Details’ button, subject to payment authorisation.
5.8 If the Balance or any other additional payments are due after you make your Booking, then:
5.8.1 if you authorised us to take payment for these amounts from your chosen payment method when you made your Booking, we will automatically take payment from you using your original payment method. If there has been a change to the Charges due to changes in the exchange rates and additional amounts are payable, we will contact you before taking payment. Please see further paragraph 8.1 below; or
5.8.2 if you did not authorise us to take payment from your chosen payment method for these amounts when you made your Booking, you will need to make these payments either by using the payment feature within your account on the Site or by contacting us by telephone using the number in the Contact us section below.
6 Payment currencies, interest and credit card surcharges
6.1 During the booking process you may be presented with an option to pay for your Booking in one or more currencies. The payment currencies we accept for a particular Booking will be notified to you during the Booking process. The exchange rate for all payments will be based on exchange rates set by our internal systems which may increase and decrease based on changes in the market. If on the date your Balance is due, changes to these exchange rates result in an increase of 5% or more to the Charges we quoted at the time you made your Booking, then we may increase the Balance to include this additional amount. If you do not wish to pay this amount, you may end your Contract giving notice within 14 days of the date we notify you of the increase.
6.2 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of four percent (4%) a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
6.3 Please we may choose to charge a ‘good housekeeping bond’, which will be included alongside the charges quoted to you during the Booking process. We will communicate directly with you to collect and (if appropriate) return this bond.
7 Your right to cancel or transfer a Booking
7.1 Please check all the details in your Booking Confirmation promptly after receiving the confirmation and notify as soon as possible if you think we have made any mistakes or errors with your Booking.
7.2 Please contact us directly using the contact details in the Contact Us section if you would like to amend your Booking. If we are able to amend the Booking, additional charges including additional Rental Charges and/or an administration fee may also be payable to cover our costs of making the amendment. This does not affect your legal rights.
7.3 After you receive your Booking Confirmation and within 4 weeks prior to your event date:
7.3.1 you will not have a legal right to cancel the Contract as the Services provided under it are event and activity services for which the contract provides a specific period of performance. You may, however, end the Contract in accordance with the section Your right to end a Contract.
7.4 You may not transfer your Contract to another person. If you do not take part in the event or activity but your Guests do, you will still be legally responsible for all your obligations under the Contract and these Booking Conditions and your Guests’ compliance with them. Please see further paragraph 13.4.
7.5 Acts of terrorism, force majeur, epidemics – please note Roman Kingdom will follow official Government advice regarding major disasters, natural or otherwise. If we are able to deliver the service or activity you have booked we will not be able to provide a refund. Customers are advised to take out relevant insurance.
8 Cancellations of your Booking by us
8.1 We may cancel your Booking if:
8.1.1 we become aware of any health and safety or quality-related issue with the applicable Services or its immediate surroundings (for example contamination of our site’s water supply);
8.1.2 our agreement with our landlord terminates due to a breach by the landlord.
8.2 We may cancel your Booking due to circumstances or events outside our reasonable control. Please see further paragraph
8.3 If we cancel a Booking in accordance with this paragraph 11, we may (but are not obliged to):
8.3.1 arrange alternative events or activities for you and your Guests of an equivalent type and standard in a similar location. We will not be liable for any costs associated with arranging alternative provisions and such alternative may be subject to the payment of additional charges by you if the Charges for the alternative are higher than those under the cancelled Booking; and/or
8.3.2 obtain a refund from us of any amounts paid by you in relation to the cancelled Booking.
9 Your responsibilities
9.1 You must make sure that all the information you provide to us in connection with your Booking is true, accurate, current and complete. If any of your details change (e.g. email address, postal address), you must promptly update your details.
9.2 You accept financial responsibility for all transactions made under your name or account.
9.3 You promise to us that during the event or activity Period:
9.3.1 that the number of people taking part in the activities will not exceed the number stated on in your Booking Confirmation;
9.3.3 that you will (and ensure that your Guests will) show all due consideration and respect for our site and our representatives and neighbours or other persons or parties that have a connection with the events and activities. This includes refraining from abusing your stewardship of the event or activity or dangerous, offensive, violent or anti-social behaviour towards such persons or parties;
9.3.4 that you will (and ensure that your Guests will) use the site lawfully, will not abuse any facilities provided as part of the Services and will comply with any health and safety or other policies or instructions notified to you by us in connection with the Booking Services;
9.3.6 to keep the equipment, fixtures and fittings in or on the site in the same state of repair and condition as at the commencement of the Booking Period and to ensure that at the end of that period the site is left in the same state of order and cleanliness in which it was found. We may make an additional, reasonable charge for professional cleaning after your and your Guests’ occupancy as may be required to return the site to its original state of cleanliness and tidiness;
9.3.7 to report as soon as possible to us any breakages or damage caused by you or your Guests during the Booking Period. Without affecting any other remedies that we have under the Booking Contract, you promise to fully reimburse us for the cost of replacement or repair for such breakages or damage.
9.3.8 to arrive at your chosen time slot on the arrival day and to vacate the site by 18.00 on the day unless you have selected alternative times are given during the Booking process (as detailed in your Booking Confirmation) or agreed otherwise with us
9.3.9 not to allow any person other than you and your Guests to use the facilities and amenities of the site without our express permission; and
9.3.10 to notify all Guests before the event Period starts of your and their obligations under this paragraph 13.3.
9.4 You will be responsible for all Guests on site and the things they do (and do not do) even if you do not stay there yourself during the Booking Period.
9.5 It is your responsibility to ensure you, your Guests and have the relevant travel and health documents and requirements needed for visiting the country in which The Romans is located. These include any passport or other identification documents, visa requirements. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
9.6 In the event that you or any Guest fails to comply with the requirements set out above in paragraph 13.3, we can refuse to allow you and your Guests to enter the site or can require you and your Guests to leave the site before the end of the Booking Period. In either case, you will be treated as having broken the terms of Booking Contract .
10 Our responsibilities
10.1 We will:
10.1.1 perform the Booking Services using reasonable care and skill;
10.1.2 as soon as possible, notify you in writing of any changes to the description of the events or activities relating to your Booking which would make our descriptions of the events or activities inaccurate, incomplete or misleading;
10.1.3 ensure that the time slot selected is vacant and that you and your Guests have exclusive access to the Time slot for the full period of the Booking Period;
10.1.4 ensure that suitable arrangements are in place for you to check in and out of the site
10.1.5 show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, violent or anti-social behaviour towards you and your Guests;
10.1.6 will ensure that the activities and events Services comply with all applicable laws and regulations during the Booking Period;
10.1.7 comply with the terms of the BookingContract and act in good faith at all times;
10.1.8 respond to queries, complaints and problems which arise during or after the BookingPeriod and use its best efforts to resolve them; and
10.1.9 if VAT forms part of the Booking Charges, provide you with a VAT invoice at your written request.
11 Our liability
11.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Booking Services including the right to receive services supplied with reasonable skill and care.
11.2 To the fullest extent permissible under applicable law, we disclaim any and all other promises, warranties, conditions, or representations relating to the Booking Service, whether express, implied, oral or written. In particular, we do not make any promises about:
11.2.1 the availability of the Booking Services or the Site or that they will be provided uninterrupted or error or virus-free;
11.2.2 errors or inaccuracies in any documentation supplied by us or our representatives, including any documentation that appears on the Site; or
11.2.3 the quality, suitability or performance of the Booking Service or the site. We do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the Booking Services offered for sale through us. We shall not be liable for any damages arising as a result of any inaccurate information or errors on our Site which relate to information about event or activity Services. We shall not be liable to you for any losses in the event of overbooking, cancelling bookings in full or in part or due to circumstances or events beyond our or their control.
11.3 We do not authorise anyone to make any promises on our behalf.
11.6 You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left on site entirely at your and their own risk. We accept no liability to you for any loss, damage or injury to you or your Guests, or your or their personal property during the Booking Period, except to the extent such loss, damage or injury is caused by our negligence.
11.7 If either we or you fail to comply with these Booking Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Booking Conditions. Losses are foreseeable where they were contemplated by you and us at the time we accept a Booking made by you.
12 Your rights as a consumer
12.1 We are under a legal duty to supply services that are in conformity with our respective contracts with you. You have certain legal rights as a consumer under the law and nothing in these Booking Conditions affects your legal rights. Advice about your legal rights in relation to the services we and Owners provide is available from your local Citizens’ Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
13 Your right to end a Contract
13.1 You may immediately end a Contract:
13.1.1 if we have told you about an error in the charges or Booking Details or a significant error in the description of the event or activity Services relating to your Booking and you notify us that you do not wish to proceed; or
13.1.2 if we notify you about a change to the Booking Charges due to changes in the applicable exchange rate and you notify us that you do not wish to proceed
13.2 Nothing in this paragraph affects or reduces your legal rights as a consumer.
13.3 We may immediately terminate their Rental Contract with you if:
13.4 you and your Guests do not comply with the obligations set out in this document
13.5 if you fail to pay any housekeeping bond on the date that payment of the bond is due; or
13.1.4 circumstances or events outside our reasonable control prevent
14.1 If you have any complaint about the Booking or the activity Property please contact us by telephone [(or via the Site)]
If you are still on site and wish to make a complaint about an activity or Service, we would suggest that in the first instance you contact the duty manager (or their representative) as soon as possible.
14.2 If you still wish to make any complaint and/or are dissatisfied with our response to any direct complaint, please contact us as soon as possible (and in any event within 7 days of the end of the Booking Period for the relevant Booking) with full details of your complaint and the Duty Managers response (if any).
15 Other important terms
15.1 Written Communications. You agree to receive communications from us and Owners electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.
15.2 Language. These Booking Conditions may be presented to you in more than one language. However, the English language version of these Booking Conditions shall prevail. Any contracts made under these Booking Conditions will be concluded in English.
15.3 Our reliance on these Booking Conditions. We intend to rely on these written Booking Conditions and any document expressly referred to in them in relation to the subject matter of any contract made under them. We will be legally bound by these Booking Conditions.
15.4 References to ‘including’ and other similar expressions. In these Booking Conditions, words that appear after the expression ‘include’, ‘including’, ‘other’, ‘for example’, ‘such as’ or ‘in particular’ (or any similar expression) will not limit the meaning of the words appearing before such expression.
15.5 We may transfer this contract to someone else. We may transfer our rights and obligations under these Booking Conditions to another organisation. We will contact you to let you know if this is planned. If you are unhappy with the transfer you may contact us to end the relevant contract within 14 days of us telling you about it and we or they will refund you any payments you have made in advance for services that have not been provided.
15.6 Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Booking Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
15.7 You need our consent to transfer your rights to someone else.. You may only transfer your rights or your obligations under a contract made under these Booking Conditions to another person if we (as applicable) agree to this in writing.
15.8 Nobody else has any rights under these Booking Conditions or the Contract.. Each contract for the provision of the Booking Services is between you and us. Each Contract is between the relevant you and the relevant Owner. No other person shall have any rights to enforce any of the terms of each respective contract. The party to a contract made under these Booking Conditions will not need to get the agreement of any other person in order to end that contract or make any changes to these Booking Conditions.
15.9 If a court finds part of these Booking Conditions or any contract to which they apply illegal, the rest will continue in force.. Each of the paragraphs of these Booking Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.10 Even if we delay enforcing a contract made under these Booking Conditions, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Booking Conditions, or if we delay in taking steps against you in respect of you breaking a contract made under them, that will not mean that you do not have to do those things and it will not prevent us or an Owner (as applicable) taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continues to provide the Booking Services, they can still require you to make the payment at a later date.
15.11 Which laws apply to these Booking Conditions and any Contract between us and where you may bring legal proceedings. These Booking Conditions and any contracts made under them are governed by English law and you can bring legal proceedings in respect of any such contracts in the English courts. If you live in Scotland you can bring legal proceedings in respect of any contracts made under these Booking Conditions in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of any contracts made under these Booking Conditions in either the Northern Irish or the English courts. If you live in the Republic of Ireland you can bring legal proceedings in respect of any contracts made under these Booking Conditions in either the courts of the Republic of Ireland or the English courts.
15.12 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we or an Owner has handled any complaint, you may want to contact an alternative dispute resolution provider. You can submit a complaint to the IDRS (part of the Centre for Effective Dispute Resolution) via their website at http://www.cedr.com/idrs/. IDRS will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
16 Changes to these Booking Conditions
16.1 We may make changes to these Booking Conditions at any time by sending you an email with the modified Booking Conditions or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. If you continue to use the Site after that period has expired, it means that you accept any such changes. The modified Booking Conditions will not apply to any Bookings that we confirm with you before the date the modified Booking Conditions come into effect.
16.2 No representative, agent or sales person has the authority to vary, amend or waive any of these Booking Conditions. No amendment, variation or waiver of any of these Booking Conditions will be valid or have any effect unless accepted by us in writing.
17 Contact us
27.1 This Site is owned by Roman Kingdom Ltd, a company incorporated in England. The registered office address of Roman Kingdom Ltd is: 2 Lunar Drive, Netherton, Liverpool, L30 7PL, United Kingdom
Our correspondence address is: as above
Email address: email@example.com Telephone number: 01519092141